Q1. Why am I unable to download or update the app?
A1. You will not be able to install or update the app if you are using a device with the following Operating System (OS) version(s).
- Android 7.0 below
- iOS 11 & below
Do note that you will still be able to use the app to book a ride if you have a previous version installed. However, you will not be able to update the app and use our latest features.
We highly encourage you to update your OS version to be protected from any data security issues.
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Q2. Does TADA provide car-sharing / car-pooling services?
A2. TADA drivers currently provide an exclusive service to the rider(s) to bring them from Point A to Point B without car-sharing or car-pooling with other rider(s).
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Q3. I need to update my personal details (e.g. name, mobile number and email). Where can I do so?
A3. You can update your name and mobile number easily through the app:
Account > Settings > Personal Information
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Q4. What happens if the driver cancels the ride?
A4. You will be notified if the driver cancels the ride via a notification. Please rebook a ride if this were to happen and you would be matched with another driver quickly.
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Q5. Will my ride request be automatically sent to another driver if no one accepts my booking?
A5. To ensure that you get matched fast, your ride request is sent to all TADA drivers near you and it would be accepted on a first-come-first-served basis.
Your booking will expire in a few minutes if your request is not accepted and all you need to do is book a ride again.
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Q6. Where can I give reviews for my driver?
A6. You’d be prompted to review the driver immediately after the trip is completed too. Alternatively, you can review the driver under “Ride History” up till 3 days after the trip is completed too.
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Q7. How many pieces of luggage can I fit into the boot of the car?
A7. A normal sized car can fit up to 2 pieces of luggage with the length up to 27 inches.
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Q8. Am I able to share my location with my loved ones when I am on TADA?
A8. Yes, you are able to share your ride details with your loved ones once the ride has begun.
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