Common App Issue

Q1. I can't sign in to my Driver Account 

A1. Please log in to your account that you have registered with TADA via the following methods:

1. Phone Number
2. Google Account

If you still face issues signing in, please let us know by emailing [e-mail]

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Q2. My app is stuck / hanging. What should I do? 

A2. 
For iOS Devices: Please force quit the app

1. Swipe up from the bottom of the screen, and swipe up on the app's preview to force quit it
2. Re-launch TADA Driver App again

For Android Devices: Please force quit the app (The flow may varies due to different UI of Android device

1. Swipe up or click the return button from the navigation bar, and swipe up on the app's preview to force quit it
2. Re-launch TADA Driver App again

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Q3. My location is not updated on the app / The app does not detect my location correctly. 

A3. 
For iOS Devices:

• Ensure that your mobile data/Wifi is turned on.
• Go to 'Settings'
• Scroll to and select the "TADA Driver" application.
• Select 'Location'
• Ensure that "While using" or "Always" is selected and "Precise Location" is turned on.
• Launch TADA Driver App again and click on the 'Location' icon at the bottom right-hand corner of the screen.

For Android Devices:

• Ensure that your mobile data/wifi is turned on.
• Go to 'Settings'.
• Select 'Location'.
• Ensure that the mode is set to 'High Accuracy'
• Launch TADA Driver App again and click on the 'Location' icon at the bottom right-hand corner of the screen.

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Q4. Why am I unable to download or update the app? 

A4.

• You will not be able to install or update the app if you are using a device with the following Operating System (OS) version(s).
  • Android 7.0 & below
  • iOS 11 & below
     
• Do note that you will still be able to use the app to receive jobs if you have a previous version installed. However, you will not be able to update the app and use our latest features.
• We highly encourage you to update your OS version to be protected from any data security issues.